Make no mistake…the  conveyancing market, in its current form, is being disrupted. There is a battle for talent, a demand from the work force to work in an “agile” manner. There are new technology-based entrants to the legal services market. New businesses are being created every day by a new generation of owners that expect their lawyers to be reflective of who they are and how they work.

 

Clients and lawyers are becoming more vocal about their dislike of the billable hour and many firms that offer fixed fees are unsure how to calculate them and capture the value they create.

 

The legal industry is changing at a pace like never before, as the American author William Gibson wrote “The future is already here—It’s just not very evenly distributed “.

 

Join what is promised to be a high energy session with Shaun Jardine (Big Yellow Penguin Ltd) a lawyer who is passionate about helping law firms and their lawyers become more profitable, improve client experience, and achieve a better work-life balance.

 

Shaun will explain how law firms can improve their client conversion and ensure they don’t leave value on the table for the work they undertake.

 

In this introductory session delegates will learn the basics of:

• Value based pricing

• Creating options which give clients choice

• Scoping work

• Engaging with clients on the telephone in a meaningful way

• Why excel calculators on web sites should be abolished